Ordering & Returning Your PPE
We at Sawin Stanley understand the importance of getting the right PPE for your needs. This page provides a guide to placing your order and our return policy to ensure a smooth and satisfying shopping experience.
Placing Your Order:
Browse our selection: Explore our extensive range of PPE products categorized by type, industry, or brand. Each product page provides detailed information, specifications, and sizing guides to help you make an informed decision.
Add to Cart: Once you’ve found the perfect PPE item, select the desired quantity and size and click “Add to Cart.” You can continue shopping or proceed to checkout.
Checkout: Review your cart contents and ensure everything is correct. You can then proceed to secure checkout by creating an account (recommended for faster future purchases) or checking out as a guest.
Shipping Information: Enter your accurate shipping address and choose your preferred shipping method. We offer various options to suit your needs and budget.
Payment: We accept all major credit cards and secure payment methods. Review your order total and confirm your payment details.
Order Confirmation: Once your order is placed, you’ll receive a confirmation email with your order details and estimated delivery timeframe. You can also track your order status through your account (if created).
Returns & Exchanges:
We want to ensure your complete satisfaction with your PPE.
Return/Exchange Window: You have 1 day from the delivery date to initiate a return or exchange.
Eligible Items: Only unworn, unwashed, and unopened items with original tags attached are eligible for return or exchange. Items deemed used or damaged due to customer negligence will not be accepted.
Initiating a Return/Exchange: Contact our friendly customer service team through email at customercare@mectrack.mectrack.co.ke or phone at +254 795 874 484 to initiate a return or exchange. We’ll provide you with a Return Merchandise Authorization (RMA) number and instructions.
Return Shipping: You are responsible for the cost of return shipping. Consider using a trackable shipping method for your own peace of mind.
Processing: Once we receive your returned item and verify its condition, we will process your return or exchange request within 3 business days.
Refunds: For returns, your original payment method will be credited for the full purchase price (excluding shipping costs) within 4 business days.
Exchanges: For exchanges, we’ll ship the replacement item once we receive the returned item. Any difference in price will be charged or refunded accordingly.
Please Note:
We reserve the right to deny returns or exchanges that do not comply with our policy.